Customer Services Assistant
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Job no: 503004
Department: Marcum Conference Center & Inn
Location: Oxford, OH
Work type: Hourly Staff
Categories: Office, Clerical, Administrative Support
Status: Part Time
Temporary: No
| Job Title: |
Customer Services Assistant
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| Salary/Grade: |
$16.16 hr/F1
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| Job Summary: |
Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit
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| Duties/Physical Demands: |
Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
Receive and process customers' orders.
Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
Maintain files and records; pulls and refiles records as needed; adds any new information.
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.
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| Minimum Qualifications: |
Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise
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| Knowledge, Skills and Abilities |
Knowledge of retail or hospitality operations
Knowledge of computer and office applications
Customer service skills
Knowledge of bookkeeping procedures
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| Working Conditions/Physical Demands: |
Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.
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| Special Instructions to Applicants: |
Pre-employment drug testing may be required for this position.
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| Diversity Statement: |
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
| Labor Law Posters for Applicants: |
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| Benefit Eligible: |
No
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A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
Advertised: Eastern Daylight Time
This Organization Participates in E-Verify.
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