| Job Summary: |
Armstrong Student Center Ambassadors provide exemplary customer service to visitors and patrons of Miami’s campus and the Armstrong Student Center. ASC is the most public building on campus, and thus our Ambassadors sit at what feels like the campus front desk. Ambassadors offer the first impression of the Armstrong Student Center and provide centralized information to the campus and Oxford community.
Work assignments require limited direction and supervision.
Experience or specialized knowledge in the area required.
Ability to provide training or tutorial consultation for employees or students.
Assist faculty in planning or producing instructional materials.
Work directly with management in technical tasks.
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| Essential Duties: |
* Independently run the information desk for the Armstrong Student Center (ASC) by answering the phone and emails
* Provide excellent customer service to all alumni, staff, students, and visitors of ASC
* Respond to questions using knowledge of the building, campus, and Oxford to help aid clients
* Ability to find answers and provide resources by using available tools (internet, maps, guides, etc.)
* Manage the study room check out process in ASC including room keys, checking people in, and reserving rooms utilizing specialized software
* Assist other building staff with building operations
* Facilitate and maintain the systematic cataloging of all items found and items reported lost in the building
* Maintain cleanliness of the information desk and lost and found storage at all times.
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
