| Job Summary: |
The Conference Services Senior Staff report to the Assistant Director for Conferences. Senior Staff will be familiar with all tasks but one particular area may be assigned to further develop an expertise and proficiency.
Provide support for divisional/departmental services.
Provide supervisory functions including, but not limited to, scheduling, determining training needs, training student staff assistants.
Demonstrate evidence of technical skills and customer support leadership.
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| Essential Duties: |
1. Customer Experience Management.
Providing impeccable customer service to the various hotel guests, summer conference groups and camp attendees. Ensuring a secure and safe environment for guests. Proactively managing guest experience while they are on campus as well as reacting to issues that arise requiring solutions.
2. Conference Management.
Assist with the administrative responsibilities in preparation for check in of our groups. Coordinate services with various campus partners including dining, housing, physical facilities and university police.
3. Business Management.
Gaining proficiency with computer systems, including Iris Coordinator, CS Gold and Google for daily management of work.
4. Project Management.
Complete assigned projects thoroughly, accurately and with efficiency.
5. Employee Management.
Coordinate the activities of conference service assistants in providing service to various conference guests.
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| Special Instructions to Applicants: |
Prior customer service or conference experience is preferred.
Demonstrated attention to detail, professionalism, dependability, and excellent communication skills. Proven decision-making abilities and self-direction.
30-40 hours per week; shifts will vary in length from 6-8 hours
Hours to include mornings, afternoons, evenings, over nights and weekends.
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
