Student Assistant - Desk
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Job no: 502351
Department: Regl Student Services - Middletown Campus
Location: Hamilton, OH, Middletown, OH
Work type: Student
Categories: Office, Clerical, Administrative Support, Other
| Job Title: |
Student Assistant - Desk
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| Salary/Grade: |
$11.30 - $12.30 / hr
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| Hours per week: |
up to 22 hours
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| Duration of Appointment: |
1 academic year (can be renewed)
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| Job Summary: |
This position is for a student assistant at the MUM Tutoring and Learning Center. Student Assistants are stationed at the front desk to answer calls and help both clients and coworkers with questions related to the Center. Hired applicants will also have the opportunity to work at the Hamilton campus as well.
Work assignments are completed under close supervision. Procedures and policies are well-established and provided to employees upon hire. Supervisors are easily-accessible and will provide opportunities for development of professional skills.
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| Essential Duties: |
Duties encompass two main areas:
Student Services and Communication
- Scheduling, canceling, and checking appointments for students and student tutors
- Answering the phone and checking emails/voicemails for the TLC inbox, and giving callbacks - to students as needed
- Taking detailed and accurate messages
- Referring students to other staff members, resources, or offices on campus
- Attending semesterly paid trainings to stay up to date with our procedures
- Coordinating with staff members to launch and maintain updated policies and procedures
- Handling confidential and/or sensitive information
- Accurate data entry
- Use of Microsoft Office, such as Word, Excel, and PowerPoint
- Use of Google Drive and other GSuite services
Office management
- Making copies and printing for other staff members
- Keeping the main floor of the office and the testing room clean and organized
- Occasionally, restocking parts of the office with TLC supplies
- Occasionally, inventorying office supplies
Other duties are discussed and assigned on an as-needed basis.
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| Minimum Qualifications: |
Current Miami Student
A 3.0 GPA or higher
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| Preferred Qualifications: |
A 3.3 GPA or above
Customer service experience
Strong interpersonal, written, and verbal communication skills
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| Special Instructions and Required Documents for Applicants: |
Applicants must upload a resume and provide at least 2 references. Ideally, one reference should be from a previous employer and the other should be from a professor who can speak to the student's skills.
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
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