Technology Support Services (TSS) Student Associate
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Job no: 501312
Department: Business & Infrastructure Services
Location: Oxford, OH
Work type: Student
Categories: Administration, Information Technology, Office, Clerical, Administrative Support, Athletics, Recreation, Other
| Job Title: |
Technology Support Services (TSS) Student Associate |
| Salary/Grade: |
$11.45 - $12.45 / hr
|
| Hours per Week: |
22
|
| Duration of Appointment: |
Academic year
|
| Job Summary: |
Provide support to faculty and staff with computer-related inquiries and problems. Provide effective problem determination over the phone and on-site, reporting, tracking, and resolution of inquiries and problems. Provide support for university supported software and operating systems for both Macintosh and Windows computers. Various duties may require assistance with Athletic Events in the media relations area.
|
| Essential Duties: |
• Provide support to faculty and staff with computer-related inquiries and problems.
• Provide effective problem determination over the phone and on-site, reporting, tracking, and resolution of inquiries and problems.
• Provide support for university supported software and operating systems for both Macintosh and Windows computers.
• Various duties may require assistance with Athletic Events in the media relations area.
|
| Minimum Qualifications: |
• Self-motivation, time-management, & multi-tasking skills
• Excellent communication & customer service skills
• Knowledge of computers & software applications such as Microsoft Office products.
• Willingness to learn new skills with a positive attitude
• Ability to handle multiple projects simultaneously
• Detail oriented, organized and is able to work within tight deadlines.
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
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