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Student Services Advocate

Apply now Job no: 502847
Department: Enrollment Operations and One Stop Services
Location: Oxford, OH
Work type: Salary Staff
Categories: Enrollment Services
Status: Full Time
Temporary: No

Job Title: Student Services Advocate
Hours Per Week:

40

Job Summary:

 

This position provides front-line services and outreach to students with the highest levels of customer service and accuracy. Utilizes problem-solving skills & knowledge of policies & procedures related to registration, billing, and student financial assistance.

This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

 

Duties/Physical Demands:

Provides excellent customer service and problem resolution in a high-volume environment. Resolves inquiries by phone, in person, and by email communication with students, families, staff and other parties.
Deliver presentations and counsel parents and students in the areas of financial aid, billing, registration and provides a referral to other offices, as needed.
Serves as a liaison to campus offices to advocate on behalf of students who require our assistance.
Processes registration forms and academic records such as Independent Study forms, schedule changes, enrollment verification requests, and transcripts.
Performs independent special projects relating to One Stop service areas.
Keeps current with federal, state and University policies, procedures, and regulations that may impact the business of the One Stop.
Must be able to attend functions off-campus and work evening and weekend hours as needed; some travel may be required.
Completes other duties, as assigned.

 

Minimum Qualifications:

Associate's Degree or two years of experience working full-time in a customer-related field.

 

Desired Qualifications:

Student financial aid or registration or student accounts/billing experience in a higher education setting.
Knowledge of and experience with Miami University, including institutional and unit policies, procedures and processes.

 

Knowledge, Skills and Abilities

Ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Ability to serve customers graciously, quickly and accurately.
Excellent oral and written communication skills.

 

Diversity Statement:

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).
Benefits Eligible:

Yes

 

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: Eastern Standard Time

This Organization Participates in E-Verify.

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