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Technical Solutions Specialist

Apply now Job no: 496855
Department: Regl Dean's Office - Middletown Campus
Location: Middletown, OH
Work type: Salary Staff
Categories: Information Technology
Status: Full Time
Temporary: Yes

Job Title: Technical Solutions Specialist
Job Summary:

Miami University (Middletown Campus) is in search of a Technical Solutions Specialist. The Regional E-Campus Technical Solutions Specialist will collaborate with E-Campus leadership to deliver high-quality technical solutions, lead faculty development initiatives, promote best practices in the academic use of technology, as well as cultivate collaborative partnerships that result in the growth of high-quality online teaching and learning opportunities.

Duties/Physical Demands:

The role of Technical Solutions Specialist will include the following essential duties:

  • Perform complex computer and administrative duties to troubleshoot and solve technical issues in a timely manner with a high level of client satisfaction
  • Maintain compliance and records tracking for departmental ticket management, forms, inventory, records, schedules, and training
  • Develop, research, document and implement processes and best practices related to technical support and the academic use of technology
  • Create and maintain project plans to track project performance and analyze the successful completion of technical solution initiatives
  • Generate reports on progress, impact, and outcomes of projects and initiatives using data and analytics
  • Coordinate and produce excellent, high-quality faculty engagement assets (how-to guides, job aids, processes, webpages, templates/examples, etc) and facilitate experiences (training, micro-courses, learning communities, presentations, etc) that serve faculty needs and meet department goals
  • Assist with supervision, scheduling, and mentoring of technical support student employees
  • Monitor and assess the work quality of student employees to ensure that projects and timelines are on-track for completion
  • Represent E-Campus at University events and serve on technical committees related to support or university systems
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests
  • Exploring opportunities to add value to job accomplishments
  • Update job knowledge by participating in educational opportunities
  • Reading professional publications
  • Maintaining personal networks
  • Participating in professional organizations
  • Perform other duties as required or assigned
Minimum Qualifications:
  • Bachelor’s Degree in Business, Educational Technology, Information Technology, or a related field with 3 years in an academic technology customer service or training role
  • Advanced knowledge and ability to use, train, and troubleshoot university systems: Google Apps for Education, Learning Management System (Canvas, preferred), Ticket Management Software, Content Management System, Excel (for data and analytics)
  • Advanced customer service skills: including diplomatically, patiently, and successfully handling questions, problems, and suggestions to generate solutions
  • Advanced communication skills: including written, verbal, technical, coaching, public speaking/presentation, and teamwork
  • Communicating technical information in terms understandable to diverse audiences
  • Strong record-keeping, process management, and analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy
  • Ability to prioritize work while advancing multiple projects simultaneously
  • Ability and willingness to take initiative and work independently with minimal supervision
  • Ability and willingness to learn new skills and adapt to new technology

Position is not eligible for H1B sponsorship.

Desired Qualifications:

Consideration will be given to candidates with:

  • Master’s Degree and one (1) or more year(s) experience as an LMS support specialist, advanced knowledge and ability to use, train, and troubleshoot university systems: Project management software, Qualtrics and/or Formstack, Video conferencing software, and Accessibility compliance/remediation practices and software
  • Experience in using project management software to meet deadlines
  • Working knowledge of teaching and learning practices, assessment/evaluation, faculty development, community-building strategies, or related area(s)
  • Experience creating, leading, and presenting/authoring professional development programs
  • Working knowledge of applicable federal and state laws, policies, regulations, and standards (Americans with Disabilities Act Amendment and Section 504)
Special Instructions to Applicants:

Inquiries may be directed to Julie Straub at straubjm@miamioh.edu. 

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Date to Begin Screening Applicants:

Screening of applications will begin July 28, 2020 and continue until the position is filled.

Benefits Eligible:

Yes

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: Eastern Daylight Time

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