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Student Services Specialist

Apply now Job no: 496592
Department: Regl Enrollment & Admissions - Middletown Campus
Location: Middletown, OH
Work type: Salary Staff
Categories: Administration, Student Services
Status: Full Time
Temporary: No

Job Title: Student Services Specialist
Job Summary:

Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy but also look for ways to enhance the customer experience.

Duties/Physical Demands:

Correspond via telephone, email, and in-person visits with students, families, faculty and staff; record all interactions and scan received documentation into the Request Tracker communication system; maintain and interpret university policies and procedures related to billing, registration and financial aid for former and current students and families; provide vital financial aid information including FAFSA, verification, eligibility requirements, and disbursements; process academic records requests including enrollment verifications, official transcripts, and course scheduling; analyze issues related to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; supervise student workers (train, inspect work, assign work, and make employment recommendations).

Minimum Qualifications:

Bachelor’s degree; ability to serve quickly and accurately; excellent oral and written communication skills; working knowledge of computer systems; ability to interact effectively with diverse backgrounds. This position is available to persons who are currently authorized to work in the United States on a full-time and indefinite basis. (Persons authorized to work on such a basis include US citizens, lawful permanent residents (“green card” holders), asylees, refugees, and temporary residents under IRCA.)

Desired Qualifications:

Consideration will be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; experience in a high-volume and high-paced customer service setting.

Special Instructions to Applicants:

Applicants must apply online and submit a cover letter and resume. Direct inquiries regarding the position to Kelli Bray at braykd@miamioh.edu.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Date to Begin Screening Applicants:

Review of applications begins March 18, 2020 and continues until position is filled.

Benefits Eligible:

Yes

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: Eastern Standard Time

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