| Job Title: |
Associate Director of Customer Services & Sponsorships |
| Salary/Grade: |
$54,000 - $64,000
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| Hours Per Week: |
40
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| Job Summary: |
Directs the Recreational Sports Center customer service area, including pro shop/salies and inventory, reception control, equipment checkout, informal recreation, reservations & membership services. Coordinates services and support to meet user group requests and special event needs.
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| Duties/Physical Demands: |
Directs 1-2 Customer Service coordinator and 45-50 students (4 FTE) with direct responsibility for customer service systems and staff, membership sales, pro shop sales and inventory, daily passes, sponsorships, informal recreation, and event support.
Responsibility for revenue lines for membership, pro shop/retail, and sponsorships.
Provide weekly manager on duty and front-line positions coverage.
Oversight of content management related to customer relations, including website, phone messages, customer emails, digital and physical marketing and social media.
Responsible for recruitment, hiring, training, scheduling, performance evals and disciplinary actions of student staff.
Department liaison, serve and chair internal/external committees and work teams.
Golden members programs, including Silver Sneakers, Renew Active and Silver and Fit.
Helps to oversee our satellite facilities.
Financial and Budgetary Responsibilities: Plan, develop, forecast and maintain. a budget of $1,000,000.
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| Minimum Qualifications: |
Bachelor's degree
Experience required 3+ years of experience in customer service, or retail
Have or complete 1st aid/CPR within 90 days of hire.
|
| Desired Qualifications: |
Master's Degree
Supervisory Experience
BBP Certification
ServSafe food Handlers certification
Experience working in collegiate, recreational sports environments
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| Diversity Statement: |
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
| Labor Law Posters for Applicants: |
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| Benefits Eligible: |
Yes
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