Student Specialist
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Job no: 501872
Department: One Stop Services
Location: Oxford, OH
Work type: Student
Categories: Office, Clerical, Administrative Support, Other
| Job Title: |
Student Specialist
|
| Salary/Grade: |
$11.60 - $12.60 / hr
|
| Hours per Week: |
10 - 12 hours per week
|
| Duration of Appointment: |
Academic Year/Summer
|
| Job Summary: |
Student Specialist will provide customer service support on behalf of One Stop Services. The
One Stop provides essential information, and problem resolution to students, parents/families,
and the broader university community in the areas of registration, financial aid, billing, and
payment. This position focuses on delivering excellent customer service to both internal and
external customers. It will allow students to gain applicable experience in customer service and
office applications for resume building.
Students will be expected to work a minimum number of hours during the academic year.
|
| Essential Duties: |
• This position requires a strong working knowledge of One Stop’s service areas. Student
Specialists complete a comprehensive training program.
• Provide high-quality start-to-finish customer service.
• Answer questions on the phone, by email, or in person in the areas of registration,
enrollment, financial aid, student records, and billing and payment.
• Assist with on-campus outreach and initiatives.
• Help assist students and parents in the One Stop lobby.
• Work on various tasks as assigned.
Hours
Academic Year - Ability to work a minimum of 10-12 hours per week
Summer, holiday, and break availability are a plus but not required
|
| Minimum Qualifications: |
• Past experience in customer services/call center position is helpful.
• Sensitive to cultural diversity and ability to communicate and interact effectively with
people of all ages and diverse backgrounds.
• Accuracy, dependability, and confidentiality are critical.
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.
• Be able to work independently, possess good organization skills, strong attention to detail,
and the ability to prioritize multiple tasks. |
| Preferred Qualifications: |
• Undergraduate Student at Miami University enrolled in face-to-face learning
• In good academic standing
• Committed to working Summer terms |
| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223. |
A criminal background check is required. All campuses are smoke- and tobacco-free campuses.
For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.
Advertised: Eastern Daylight Time
This Organization Participates in E-Verify.
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