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Senior Assistant Director/Assistant Director for Student Success Center

Apply now Job no: 501682
Department: Student Success Center
Location: Oxford, OH
Work type: Salary Staff
Categories: Enrollment Services
Status: Full Time
Temporary: No

Job Title: Senior Assistant Director/Assistant Director for Student Success Center
Hours Per Week:


Job Summary:


The Senior Assistant Director/Assistant Director works in close partnership as a member of the SSC staff to serve as advocates and problem-solvers for all Miami students: exit interviews with students who are withdrawing/not returning to Miami; respond to student referrals from the One Stop and other University offices/alert processes via appointments, phone calls, and email exchanges; help students create an action plan to identify, address and resolve issues; connect students to appropriate University resources; represent the Student Success Center at University-wide events (ex—New Student Orientations, Admission outreach programs).

This position is eligible for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.


Duties/Physical Demands:

Manage a fluid caseload of students and conduct outreach/proactive communication with students based on data generated by the EMSS Data Analytics team and other University-wide initiatives
Develop a coordinated outreach plan/nudges for students based on institutional data, and strategies developed by University Retention and Persistence team
Create notes in EAB Navigate on student meetings
Oversee and assist with providing an infrastructure of support for GradU8 scholars including outreach, developing programs and course design and instruction
Assist efforts with Miami’s rapid response program for the first-year cohort and special populations with the Sr. Associate director. Assist in developing and coordinating all outreach efforts for the Oxford first-year cohort, including using and integrating predictive analytics across all initiatives.
Train and supervise student Learning Partner Mentors that help facilitate course material and mentor GradU8 students
Serve as the primary Student Success Center contact with the SSC Campus Administrator/EMSS Data Analytics team to schedule the timing of centralized communication to students regarding academic action, missed time tickets, need to register, warnings related to Winter and Spring registration, and intervention efforts as determined by the Sr. Director
Serve as advisor and mentor for the Miami First student organization. This program supports first-generation students. In addition, plan and organize National First-Generation Day (November 8th)
Other duties as assigned.


Minimum Qualifications:

Assistant Director
Master’s degree in Higher Education or a related field with at least 1 year of experience
Experience may include graduate school assistantship
Master's Degree must be completed prior to the start date

Sr. Assistant Director
Master's Degree and at least 4 Years experience in higher education
Experience may include graduate school assistantship
Master's Degree must be completed prior to the start date


Desired Qualifications:

Demonstrated ability to think creatively to provide institution-level strategies for student success
Experience with EAB Navigate
Demonstrated experience implementing University-level programs to support student success
Experience teaching student success/transition courses
Strong record of cross-institutional collaboration
Ability to understand and synthesize data to guide decision-making
Evidence of strong verbal and written communication skills
Understanding of higher education retention, advising, and student development theories
Strong organizational skills and proven experience in making decisions in a fast-paced, data-driven environment.


Diversity Statement:

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).
Benefits Eligible:




A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: Eastern Daylight Time

This Organization Participates in E-Verify.

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