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Student Specialist

Apply now COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact AcademicPersonnel@miamioh.edu or Employment@miamioh.edu.

Job no: 500760
Department: Enrollment Operations and One Stop Services
Location: Oxford, OH
Work type: Student
Categories: Finance, Budget, Accounting, Office, Clerical, Administrative Support, Student Services, PR, Media, Graphics, Communications, Other, Service, Enrollment Services

Job Title:

Student Specialist

Salary/Grade:

$11.60/hr.

Hours Per Week:

10-12

Duration of Appointment:

Academic Year

Job Summary:

Student Specialist will provide customer service support on behalf of One Stop Services. The One Stop provides essential information, and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers. It will allow students to gain applicable experience in customer service and office applications for resume building.

Students will be expected to work a minimum number of hours during the academic year.

Essential Duties:

• This position requires a strong working knowledge of One Stop’s service areas. Student Specialists complete a comprehensive training program.
• Provide high-quality start-to-finish customer service.
• Answer questions on the phone, by email, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment.
• Assist with on-campus outreach and initiatives.
• Help assist students and parents in the One Stop lobby.
• Work on various tasks as assigned.

Hours
Academic Year - Ability to work a minimum of 10-12 hours per week
Summer, holiday and break availability are a plus but not required

Minimum Qualifications: • Past experience in customer services/call center position is helpful.
• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
• Accuracy, dependability, and confidentiality are critical.
• Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.
• Be able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.
Preferred Qualifications: • Undergraduate Student at Miami University enrolled in face-to-face learning
• In good academic standing
• Committed to working Summer terms
• College Work-Study eligibility
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

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