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Manager of Ticket Sales

Apply now COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact or

Job no: 500490
Department: Intercollegiate Athletics
Location: Oxford, OH
Work type: Salary Staff
Categories: Athletics, Recreation, Other
Status: Full Time
Temporary: No

Job Title: Manager of Ticket Sales
Hours Per Week:


Job Summary:

The Manager of Ticket Sales will manage the day-to-day sales for all five ticketed sports and partnership events, on and off campus.

Position will oversee the long and short-term goals and objectives and strategies for season ticket sales; suite/hospitality sales; group sales and assist with, but not limited to ticket operations. The Manager of Tickets Sales will work closely with the units of Athletic Communications and Marketing, Athletic Ticket Office and the Miami Athletic Fund.

This position specifically supports the mission of the University and the Department of Intercollegiate Athletics by assisting in institutional compliance with NCAA and Conference rules and regulations.

Duties/Physical Demands:

• Develop strategic and creative solutions for ticket office and staff to increase ticket revenue. Includes data analytics and creative timely reporting.
• Develop, manage and execute a multi-year ticket sales campaign, with a primary focus on Football, Hockey and Men’s Basketball season tickets, mini plans, suites/hospitality, group and individual game sales to maximize customer relations and revenue
• Develop concepts for season ticket retention, which results in a dual plan for renewing tickets along with creating new business
• Maximize creative marketing efforts with existing and potential new season ticket holder (i.e. include, but not limited to, social media, emails, texting technology, web ads, corporate strategies, and sales campaigns)
• Maintain knowledge of Paciolan and Sales Force for ticket sales efforts. Liaison between Miami Athletics and Paciolan ticketing software.
• Oversee all facets of daily sales while ensuring compliance with the University, Mid-American Conference, NCAA rules and regulations, as well as state, federal laws, policies, and regulations
• Perform general administrative tasks and other duties as assigned
Some nights and weekends will be required.

Minimum Qualifications:

Bachelor’s degree or minimum of 3 years of experience that is directly related to the specified duties and responsibilities. Ability to communicate effectively both in writing and verbally with a diverse population consisting of alumni and donors; athletic constituents; faculty and staff; and administrators.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA)Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).
Benefits Eligible:



A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

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