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Quality Control Student Assistant

Apply now Job no: 498286
Department: VP of Information Technology Services
Location: Oxford, OH
Work type: Student
Categories: Information Technology

Job Title:

Quality Control Student Assistant

Salary/Grade:

$8.80/hr - $9.65/hr

Job Summary:

Work directly with Service Delivery and Service Management analysts to inspect support interactions and help drive improvements for future interactions.

Essential Duties:

Inspect support interactions for compliance with process guidelines
Assess quality of a sample of interactions using a quality rubric
Identify patterns and trends
Make recommendations for improving consistency, quality, or changes to process that will yield better outcomes
Work with subject matter experts to draft procedures for gaps in knowledge needed for successful interactions

Minimum Qualifications:

Strong attention to detail
Skilled in use of spreadsheet tools (Excel, Google Sheets, etc)
Strong interpersonal and written communication skills

Preferred Qualifications:

Experience with technical writing
Experience with technical support

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Date to Begin Screening Applicants:

N/A

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: Eastern Standard Time

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