| Job Title: |
Regional E-Campus Learning Systems & Solutions Strategist
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| Salary/Grade: |
$55,000 - $65,000
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| Job Summary: |
Regional E-Campus Learning Systems & Solutions Analyst will collaborate with E-Campus leadership, E-Campus team members, Miami campus partners, and external organizations to lead the team responsible for delivering high-quality technical solutions, leading faculty development initiatives, and promoting best practices in the academic use of technology, as well as cultivating collaborative partnerships that result in the growth of high-quality online teaching and learning opportunities.
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| Duties/Physical Demands: |
The duties include and are not limited to leading the E-Campus team responsible for promoting Instructional and Technical Solutions Engagement among faculty, staff, and students at Miami University Regionals including team building, strategic planning, creating processes and procedures, mentorship, training, and quality assessment; developing the strategic framework for supporting the technical and instructional needs of online faculty and students at Miami University Regionals; deploying initiatives that advance the use of academic technology and the achievement of academic outcomes in online courses at Miami University Regionals; managing the data systems used to make data-driven business decisions pertaining to instructional and technical engagements: building data systems, monitoring data precision, data analysis, and reporting; stakeholder partnership with E-Campus team members, Miami campus partners and external organizations to advance key initiatives and projects in LMS administration, campus systems administration, faculty and student solutions support, faculty development; performing complex computer and administrative duties to troubleshoot and solve technical issues in a timely manner with a high level of client satisfaction; maintaining compliance and records tracking for departmental ticket management, forms, inventory, records, schedules, and training; developing, researching, documenting, and implementing processes and best practices related to technical support and the academic use of technology; developing, authoring/creating, disseminating, and evaluating digital and professional development content on the academic use of technology; creating and maintaining project plans to track project performance and analyze the successful completion of technical solution initiatives; generating reports on progress, impact, and outcomes of projects and initiatives using data and analytics; coordinating and producing excellent, high-quality faculty engagement assets (how-to guides, job aids, processes, webpages, templates/examples, etc.) and facilitating experiences (training, micro-courses, learning communities, presentations, etc.) that serve faculty needs and meet department goals; assisting with supervision, scheduling, and mentoring of technical support student employees; monitoring and assessing the work quality of student employees to ensure that projects and timelines are on track for completion; representing E-Campus at University events and serving on technical committees related to support or university systems; enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
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| Minimum Qualifications: |
Bachelor’s degree in a related area with one (1) year of experience in any of the following areas: providing technical support to help users troubleshoot and solve technical issues, testing and training users for maximum potential of productivity and learning systems, working within request ticket management systems (e.g., Team Dynamix), or leading a team.
Candidates must be authorized to work in the United States on a fulltime and indefinite basis.
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| Desired Qualifications: |
Consideration may be given to candidates with a master’s degree in a related field with one (1) or more year(s) experience as an LMS support specialist, providing technical support to help users troubleshoot and solve technical issues related to productivity and learning systems (e.g., Google Workspace, Google Apps for Education, Learning Management System (LMS) (Canvas, preferred) including LTIs, video conferencing systems (Zoom, preferred), Proctorio, Turnitin, Microsoft Office Suite, Adobe Pro, Amara, etc.). Advanced knowledge and ability to use and train users on how to use university systems (e.g., Learning Management Systems (LMS) (Canvas, preferred) including LTIs, Google Workspace, Google Apps for Education, Qualtrics and/or Formstack, Tableau, Airtable, Video conferencing software (Zoom, preferred), Proctorio, Turnitin, Microsoft Office Suite, Adobe Pro, Amara, and Accessibility compliance/remediation practices and software). Advanced experience with data management to drive data-driven business solutions: building data systems, monitoring data precision, analysis and reporting. Experience in using project management software to meet deadlines. Working knowledge of teaching and learning practices, assessment/evaluation, faculty development, community-building strategies, or related area(s). Experience authoring technical “how-to” guide documents for faculty and students. Experience creating, leading, and presenting/authoring professional development programs. Demonstrated ability of outcomes-oriented team leadership. Working knowledge of applicable federal and state laws, policies, regulations, and standards (Americans with Disabilities Act Amendment and Section 504). Demonstrates and promotes advancement for diversity and inclusion, in particular service to historically underserved, underrepresented, minority, and non-traditional students. Advanced customer service skills: including diplomatically, patiently, and successfully handling questions, problems, and suggestions to generate solutions. Advanced communication skills: including written, verbal, technical, coaching, public speaking/presentation, and teamwork; communicating technical information in terms understandable to diverse audiences. Strong record-keeping, process management, and analytical skills with the ability to collect, organize, analyze, and disseminate data/information with attention to detail and accuracy. Ability to prioritize work while advancing multiple projects simultaneously. Ability and willingness to take initiative and work independently with minimal supervision. Ability and willingness to learn new skills and adapt to new technology.
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| Special Instructions to Applicants: |
Submit a cover letter and resume. Inquiries can be addressed to Robyn Brown at mayorr@miamioh.edu.
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| Diversity Statement: |
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| EO/AA Statement/Clery Act: |
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
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| Labor Law Posters for Applicants: |
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| Date to Begin Screening Applicants: |
Screening of applications will begin December 7, 2022 and will continue until the position is filled.
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| Benefits Eligible: |
Yes
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