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Customer Services Specialist (MiTech)

Apply now COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact AcademicPersonnel@miamioh.edu or Employment@miamioh.edu.

Job no: 500772
Department: University Bookstore
Location: Oxford, OH
Work type: Hourly Staff
Categories: Custodial, Building Support, Grounds
Status: Full Time
Temporary: No

Job Title:

Customer Services Specialist

Salary/Grade:

$19.10 hr/G2

Job Summary:

Perform a variety of administrative and customer service duties related to overseeing the operations of a retail unit. Includes walk-up counter support as well as computer sales. Typical hours are 8:30 to 5:30 pm, Monday through Friday, with extended hours during peak seasons.

Duties/Physical Demands:

Oversee activities of retail unit; enforce rules and regulations; ensure facility is stocked and ready for operations.
Supervise staff; assign tasks and establish work schedules; monitor and evaluate staff; interview and hire staff.
Oversee financial operations; reconcile daily deposits; ensure deposit and financial reports are accurate.
Maintain stock levels; order products from vendors; resolve billing problems.
Oversee maintenance of unit; report needed repairs to Physical Facilities.
Reprogram cash register regarding prices and UPCs as needed.
Gather and analyze information regarding activities; produce reports

Minimum Qualifications:

Requires nine months of training beyond high school in Business Administration and three years of related retail experience, or an equivalent combination of education and experience

Knowledge, Skills and Abilities

Knowledge of retail operations
Knowledge of computer and office applications
Supervisory skills
Knowledge of cash handling procedures

Working Conditions/Physical Demands:

Physical effort usually requires considerable walking and standing, and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Special Instructions to Applicants:

Pre-employment drug testing may be required for this position.

Diversity Statement:

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.
EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Labor Law Posters for Applicants:
Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).
Benefit Eligible:

Yes

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: Eastern Daylight Time

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