Salary

40

Serving at a general level with limited supervision, manage infrastructure and integrated technical services providing the highest levels of availability, reliability, performance and service in support of Miami University’s academic, research and business missions.

1. Follow well-defined support procedures and installing, configuring and maintaining virtualization, backup and storage management systems with oversight.
2. At a general level support and administration of operating systems, servers and associated components.
3. Learn procedures, contacts, etc. for handling service requests, incident resolution (both hardware and software), etc. for services.
4. Run under supervision programs and scripts to automate, extract information and perform routine functions and tasks.
5. Perform tier II systems administration, configuration and support of the university's Information Technology infrastructure environment. (Incident Management, Service Request, Change Request).
6. Identify opportunities and develop Linux or Windows programs and shell scripts for system maintenance and user support using appropriate coding languages.
7. Maintain, Deploy pre-defined Server Images to both virtual and physical hardware.
8. Support, maintain and participating in the expansion of the university's Information Technology hardware infrastructure.
9. Using monitoring tools, check for performance and stability within the university's Information Technology infrastructure.
10. Participates in the delivery of performance monitoring and capacity planning services for university's Information Technology infrastructure environment.
11. Actively engage in and help promote a service excellence approach throughout IT Services.
12. Actively pursue trends in the industry and professional development activities.
13. Active participant in projects as needed involving departmental or cross-functional teams.
14. Carry a mobile phone and maintain availability for on-call rotation.
15. Perform other related duties and responsibilities as required or assigned.

Miami University recognizes that technology enables us to find new ways of providing first-class service and workplace flexibility. This position is approved for remote work on a full-time or hybrid basis. Remote work is a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Require a Bachelor’s degree in Systems Analysis, Computer Science or related field earned by date of hire.
Require minimum 2 year experience in:
• Installation, upgrades, configuration, monitoring, troubleshooting and security of server operating systems.
• Evaluating, customizing and diagnosing server operating system software in a complex and heterogeneous environment.
• Experience in architectural design of servers and associate subsystems including operating systems, storage, backups, services, monitoring and alerting.

Preferred Industry Certifications: Vmware VCAP5-DCA, Linux+, Certified MCSA
General experience with the following:
• systems administration support and problem resolution on current flavors of Windows operating system.
• administration of a large number of physical and virtual Windows servers in a complex and heterogeneous environment.
• Administration of Enterprise Backup Solutions.
• Administration of infrastructure monitoring system.
• Administration of cloud based infrastructure (Azure, AWS)
General working knowledge of incident and change management procedures.
General experience security best practices, including patching operating systems and applications.
General coding and scripting skills (PowerShell, PHP, etc.)
Knowledge of basic Networking protocols and procedures (firewalls, IP addressing, vLAN)
Proven problem-solving skills, including problem anticipation, problem resolutions and analytical skills.

Miami University recognizes that technology enables us to find new ways of providing first-class service and workplace flexibility. This position is approved for remote work on a full-time or hybrid basis. Remote work is a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Yes