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Knowledge Student Master II

Apply now COVID-19 Vaccination Policy:
Employees must have received at least the first dose of the vaccine before beginning on-campus employment, be fully vaccinated within 30 days of beginning employment and provide proof of vaccination, unless exempted as provided for in Miami University's COVID19 Vaccination Program and Policy. If you need additional information regarding exemptions, please contact or

Job no: 499550
Department: Enterprise Information Systems
Location: Oxford, OH
Work type: Student
Categories: Information Technology, PR, Media, Graphics, Communications, Other

Job Title:

Knowledge Student Master 2 Undergrad


11.00/hr - 12.10/hr

Job Summary:

We are looking for a Student Master II with a passion for building a culture of knowledge capture and sharing in a rewarding university environment.

In this role, the Knowledge Student Master II will be a member of a team responsible for essential initiatives and activities that includes following knowledge management processes, enabling development teams to capture and benefit from organizational knowledge, and growing a successful user-facing knowledge base. The Knowledge Student Master II will be instrumental in building an organization that is successful and resilient to change. The Knowledge Student Master II will report to our Knowledge & Communications Coordinator. 

Work performed at this level is done independently of supervision.
Requires the highest level of artistic, technical, or scientific expertise.
Provide supervision to student employees at the Student Master 1 Undergrad level.

For Academic and Administrative Assistance settings, the student must:
Perform complex research activities in the scientific field; students engaged in such activity may be responsible for completion of project assigned with no supervision of administrative staff. They may also serve as a group leader in research activities.

For Technical settings, the student must:
Possess advanced computer knowledge and customer support knowledge in advanced client/server programming, relational databases, Novell, C++, TCP/IP, SQL, JAVA, Visual Basic.
Demonstrate evidence of advanced technical and software skills, leadership, skills in mentoring, training, expert management, and business skills.
Maintain professional environment for fellow employees and clients.
Approve supervisory functions, provide expert leadership, and approve schedules.
Ability to work unsupervised.

Essential duties: 

Working with a broad range of stakeholders, you will assist us in providing the best solutions for the University in the following ways:

• Administer Knowledge Base content and process standards.
• Implement knowledge management capabilities and practices.
• Recommend and develop improvements to knowledge delivery processes.
• Identify Key Performance Indicators and implement methods to measure and share them.
• Work with stakeholders and teams to push system knowledge closer to users, such as through improved usability and contextual information in delivered solutions.
• Work with stakeholders to determine knowledge management needs.
• Responsible for knowledge content lifecycle processes.
• Contribute to the organization's Knowledge Base strategy.

Minimum Qualifications:

Pursuing a Bachelor's degree in Communications, Information Technology, or a related field.

Preferred Qualifications:

We are looking for you to have hands-on experience with the following:

• Working with technical (development, operations, process etc.) teams to build knowledge capture capabilities and a sustained culture of knowledge sharing.
• Contributing to user facing knowledge bases including content lifecycle management and authoring process support.
• Familiarity with current web content best practices including accessibility and user experience
• Employing continuous improvement strategies.
• Excellent verbal and written communication skills; including communicating with technical and non-technical clients, and with clients and staff at all organizational levels.
• Excellent customer service skills; including successfully handling complaints, problems, questions, conflict, and suggestions.
• Interpersonal problem-solving and conflict-resolution skills.
• Ability to work independently or in a team environment.

Hours per week:


EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.


A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

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