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Help Desk Technician

Apply now Job no: 498271
Department: Farmer School of Business
Location: Oxford, OH
Work type: Student
Categories: Office, Clerical, Administrative Support, Other
Status: Part Time
Temporary: No

Job Title:

Student Worker Other - Hourly

Salary/Grade:

$8.80 - $9.65 per hour

Job Summary:

Student Worker Other positions are designated for positions that qualify for hourly pay but that fall outside the realm of the other specified pay grades for student employment. Prior communication with Student Employment is required before selecting the Student Worker Other positions.

Essential Duties:

Provide front line technical support to FSB including but not limited to classroom AV support, faculty and staff desktop support, troubleshooting printing issues, hardware and software troubleshooting, and fielding walk up technical questions at the Help Desk. Observing standard opening and closing procedures while maintaining a clean and safe working environment. Input detailed description of issues into ticketing system and fulfill or escalate as necessary. Must be able to work on a team as well as individually while providing excellent customer service.

Work assignments are completed under close supervision.
Procedures are well established.
Employees typically follow well-defined policies and procedures.

Minimum Qualifications:

Excellent written and verbal communication and customer service skills
Knowledge of Windows and Mac operating systems

Minimal training or prior knowledge of work is required.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
 
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

 

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact ADAFacultyStaff@Miamioh.edu or (513) 529-3560.

Advertised: Eastern Standard Time

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