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Sr Application Support Analyst

Apply now Job no: 496331
Department: Enterprise Information Systems
Location: Oxford, OH
Work type: Salary Staff
Categories: Information Technology
Status: Full Time
Temporary: No

Job Title: Sr Application Support Analyst

Full-time/Unclassified (salaried)

Job Summary:

We are looking for a dynamic and energetic person with an appetite for new challenges to join our team as a Senior Application Support Analyst I. You will help in leading our application operations team in supporting university strategic systems through technical innovation and process improvements with a goal of achieving institutional goals, operational improvements, and positive interventions aimed at the success of our students.

As a senior member of the team reporting to the Director of Application Architecture and Operations and a member of the IT Services core solution delivery division you will work directly with IT Services leadership, academic leaders, essential services owners and consumers across campus.


Duties/Physical Demands:

You'll help us pursue the best solutions for the University by:
• Providing expert operational and technical support for strategic business and academic systems and their users.
• Guiding the team in planning and building on successful operational outcomes through continuous improvement activities
• Engaging as in ongoing mentor to your team as you support a broad range of high-level strategic services.
• Working with other development and integration teams across the organization and university to assess and recommend enhancements to development methods, concepts, and techniques.


Minimum Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field earned by date of hire and six or more years of application support and IT related experience.

Any equivalent combination of education and/or experience providing the knowledge/abilities listed above may be substituted. Experience in these knowledge/abilities may be earned concurrently.


Desired Qualifications:

We are looking for you to have advanced experience with:
• Supporting enterprise class systems used in higher education environments, e.g. Banner, Canvas
• Leading by example: strategies, practices, and tools for client problem resolution.
• Automation deployments with industry standard tooling (Git, Puppet, Terraform, etc) with deep hands-on knowledge of Continuous Integration / Continuous Delivery principles.
• Web application development, multiple current industry programming languages and client/server development (SQL, Java, JavaScript, PHP, etc.)
• Scale cloud-based service deployments using AWS
• Project management, including estimating, scheduling, tracking and reporting

Miami is committed to a culture of health and wellness on campus with several benefits, healthcare, and wellness programs. Health, dental, vision, life and long-term disability insurance, tuition fee waiver, paid sick and parental leave, paid vacation, supplemental retirement plans are part of our employee benefits package. As a member of Miami's team, you will have great opportunities to grow technically and professionally.
Plus you can be part of the University’s academic culture and can teach one credit bearing course per semester.


Knowledge, Skills and Abilities



Working Conditions/Physical Demands:


Special Instructions to Applicants:

Require cover letter, resume and list of three references.

EO/AA Statement/Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at:, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.
Date to Begin Screening Applicants:


Benefits Eligible:



A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

For questions regarding reasonable accommodations for disabilities, or to follow-up with a request, please contact or (513) 529-3560.

Advertised: Eastern Standard Time

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